Strategic Enterprise CS Manager — Remote

CivilGrid; San Francisco (CA); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision insurance

401(k) plan

Unlimited PTO

Equity

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own relationships with the largest, most complex customers, including enterprise utilities and national firms. You’ll drive multi-year renewals, expansion, and executive-level partnerships across regions and projects.

You will report to the Manager of Customer Success in a remote role with preferred locations in TX and other specified markets. Travel 30-50% for on-site meetings and planning sessions is expected.

Qualifications

• 6+ years in customer success or account management for enterprise accounts.
• Domain experience in construction tech, civil engineering, utilities, or AEC.
• Proven renewals and expansion in large accounts, preferably utilities/DOTs/AEC firms.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping org structure, stakeholders, and priorities.
• Build relationships with executive sponsors and day-to-day champions.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Partner with Solutions Engineers on pilot and deployment strategy; set success criteria.

Skills

CS experience

Executive communication

Enterprise accounts

ROI mindset

Technical aptitude

Action-oriented

Travel 30–50%

Civil design domain knowledge

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own relationships with the largest, most complex customers, including enterprise utilities and national firms. You’ll drive multi-year renewals, expansion, and executive-level partnerships across regions and projects.

You will report to the Manager of Customer Success in a remote role with preferred locations in TX and other specified markets. Travel 30-50% for on-site meetings and planning sessions is expected.