Strategic Enterprise CS Leader (Remote)

CivilGrid; Atlanta (GA); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Company equity

Medical, dental, vision insurance

Flexible remote-friendly environment

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own and nurture CivilGrid's largest enterprise accounts, including utilities and state DOTs. You will oversee pilots, adoption, renewal, and expansion while aligning product outcomes with customer objectives.

This role emphasizes executive engagement and cross-functional collaboration. You will partner with Account Executives to uncover new teams and use cases, manage risk, and drive ROI for complex deployments across regions.

Qualifications

• Experience managing enterprise accounts with multi-stakeholder buying groups.
• Ability to present executive-level reviews and tie product usage to outcomes.
• Proven track record of renewals and expansions in large accounts.
• Willingness to travel 30–50% for on-site meetings and fieldwork.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping stakeholders and priorities across regions.
• Develop executive sponsor relationships (VPs/Directors in engineering, operations, GIS, asset management).
• Lead executive business reviews linking CivilGrid usage to outcomes.
• Drive expansion with Account Executives across teams and use cases.
• Identify and mitigate risk, escalate across Product/Engineering/Operations as needed.
• Provide Voice of Customer to Product to influence roadmaps.
• Create case studies and references with flagship customers.
• Help build CivilGrid’s enterprise CS playbook and health scoring.

Skills

Executive relationships

QBR/EBR leadership

Account ownership

Travel readiness

Commercial acumen

ROI quantification

Technical aptitude

Civil design knowledge

Tools

CAD

GIS

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own and nurture CivilGrid's largest enterprise accounts, including utilities and state DOTs. You will oversee pilots, adoption, renewal, and expansion while aligning product outcomes with customer objectives.

This role emphasizes executive engagement and cross-functional collaboration. You will partner with Account Executives to uncover new teams and use cases, manage risk, and drive ROI for complex deployments across regions.