Remote Enterprise CS Executive for Utilities & Infrastructure

CivilGrid; Georgia; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity (early-stage)

Medical, dental, vision insurance

Flexible, remote-friendly work

Diversity and inclusion

Job summary

CivilGrid is seeking an experienced Strategic Customer Success Manager to own our largest enterprise accounts, including utilities, DOTs, and national engineering firms. You will be the executive partner across multiple teams, guiding adoption, health, and expansion while aligning CivilGrid’s roadmap with customer outcomes.

You’ll travel 30–50% for on-site meetings and work in a remote-friendly environment with a primary location preference in Texas.

Qualifications

• 6+ years in customer success, account management or consulting roles.
• Domain experience in construction technology, civil engineering, utilities, AEC, or related field.
• Track record of renewals and expansion in large accounts; comfortable with executives.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping org structure, stakeholders and priorities.
• Lead executive business reviews tying CivilGrid usage to outcomes and ROI.
• Drive expansion with Account Executives by finding new teams, use cases and products.
• Spot and mitigate risk early; run escalations across Product, Engineering and Operations.
• Provide voice-of-customer input to Product to shape enterprise roadmaps.
• Develop case studies and references with flagship customers.

Skills

Customer success

Account management

Consulting

Civil engineering

Job description

CivilGrid is seeking an experienced Strategic Customer Success Manager to own our largest enterprise accounts, including utilities, DOTs, and national engineering firms. You will be the executive partner across multiple teams, guiding adoption, health, and expansion while aligning CivilGrid’s roadmap with customer outcomes.

You’ll travel 30–50% for on-site meetings and work in a remote-friendly environment with a primary location preference in Texas.