Enterprise CS Leader for Utilities & Civil Engineering

CivilGrid; Central City (CO); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly

Equity & Benefits

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own our largest enterprise relationships, including utilities, state DOTs, and national engineering firms. You will manage multi-region programs, lead executive reviews, and partner with sales to drive expansion while ensuring renewal health.

Remote role with preferred Texas HQ, travel 30–50% for on-site executive meetings and fieldwork. You will influence product roadmaps with structured customer feedback and build scalable playbooks

Qualifications

• 6+ years in customer success or account management with enterprise accounts.
• Domain experience in construction technology, civil engineering, utilities, or AEC.
• Proven track record of driving renewals and expansion in large accounts.
• Strong commercial instincts and ability to build a business case.
• Technical aptitude with civil design, utility operations, or infrastructure data.
• Willingness to travel 30–50% for on-site meetings and planning sessions.

Responsibilities

• Build and maintain strategic account plans mapping org structure, stakeholders and priorities.
• Cultivate relationships with executive sponsors (VPs/Directors) and day-to-day champions.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Drive expansion with Account Executives by identifying new teams, use cases, and products.
• Spot and mitigate risk; escalate across Product, Engineering, and Operations when needed.
• Provide voice-of-customer input to Product to shape enterprise roadmaps.
• Develop case studies and references with flagship customers.
• Help build CivilGrid’s enterprise CS playbook and health scoring models.

Skills

Strategic account management

Executive communication

Renewals & expansion

ROI analysis

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own our largest enterprise relationships, including utilities, state DOTs, and national engineering firms. You will manage multi-region programs, lead executive reviews, and partner with sales to drive expansion while ensuring renewal health.

Remote role with preferred Texas HQ, travel 30–50% for on-site executive meetings and fieldwork. You will influence product roadmaps with structured customer feedback and build scalable playbooks