Senior Enterprise CS Manager for Utilities & DOTs

CivilGrid; Oregon; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Remote-friendly work environment

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own and grow its largest enterprise accounts across utilities, DOTs, and national firms. You’ll nurture executive-level partnerships, drive multi-year renewals, and expand adoption across teams and regions.

You will report to the Manager of Customer Success and work in a remote-friendly environment with a Texas-leaning preference, while flexibility to relocate or travel remains essential for onsite executive meetings.

Qualifications

• 6+ years in customer success or account management with enterprise accounts.
• Domain experience in construction tech, civil engineering, utilities, or AEC.
• Proven renewals and expansion in large accounts; ideally utilities, DOTs, public agencies or AEC firms.
• Comfort running QBR/EBR with a VP and discussing with a GIS lead within a week.
• Strong commercial instincts and ability to quantify ROI.
• Willingness to travel 30-50% for on-site executive meetings and fieldwork.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping org structure, stakeholders, priorities and whitespace across departments and regions.
• Develop relationships with executive sponsors (VPs and Directors of engineering, gas and electric operations, GIS and asset management) as well as day-to-day champions.
• Lead executive business reviews that tie CivilGrid usage to customer outcomes.
• Partner with Solutions Engineers on pilot and deployment strategy, set success criteria, and turn pilots into enterprise rollouts.
• Drive expansion with Account Executives: find new teams, use cases and products, and co-own the commercial motion.

Skills

Executive communication

Renewals & expansion

Account management

Technical aptitude

Travel readiness

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own and grow its largest enterprise accounts across utilities, DOTs, and national firms. You’ll nurture executive-level partnerships, drive multi-year renewals, and expand adoption across teams and regions.

You will report to the Manager of Customer Success and work in a remote-friendly environment with a Texas-leaning preference, while flexibility to relocate or travel remains essential for onsite executive meetings.