Remote Enterprise CS Leader for Utilities and Infrastructure

CivilGrid; Athens (GA); Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Equity

Medical, dental, and vision insurance

Remote-friendly culture

Flexible work environment

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own enterprise relationships across utilities, state DOTs, and national engineering firms. You’ll lead pilots, adoption, health, renewals and expansions, reporting to the Manager of Customer Success.

This is a remote role with a Texas location bias, managing a portfolio end to end. You’ll build strategic plans, foster executive sponsorship, and drive product feedback into a scalable CS playbook while pursuing growth through cross-team

Qualifications

• 6+ years in customer success, account management or consulting roles with enterprise accounts.
• Domain experience in construction technology, civil engineering, utilities or AEC.
• Proven track record of renewals and expansions with executives.
• Strong commercial instincts and the ability to build a business case with ROI.
• Willingness to travel 30–50% for on-site executive meetings.

Responsibilities

• Own CivilGrid's largest and most complex enterprise accounts end to end.
• Build strategic account plans mapping org structure, stakeholders and priorities.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Drive expansion with Account Executives and co-own the commercial motion.
• Spot and reduce risk and run escalations across Product, Engineering and Operations.
• Bring voice-of-customer input to Product and shape the enterprise roadmap.
• Develop case studies and references with flagship customers.
• Help build CivilGrid’s enterprise CS playbook including health scoring.

Skills

Customer success

Account management

Executive communication

ROI storytelling

Strategic planning

Travel 30-50%

Tools

CAD

GIS

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own enterprise relationships across utilities, state DOTs, and national engineering firms. You’ll lead pilots, adoption, health, renewals and expansions, reporting to the Manager of Customer Success.

This is a remote role with a Texas location bias, managing a portfolio end to end. You’ll build strategic plans, foster executive sponsorship, and drive product feedback into a scalable CS playbook while pursuing growth through cross-team