Enterprise CS Leader for Utilities & DOTs

CivilGrid; Kansas City, Chicago (MO, IL); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Company-funded medical, dental, and --

Vision insurance

FSA (health and dependent care)

Unlimited PTO

401(k)

Flexible, remote-friendly work

Equity for early-stage startup

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own our largest, most complex enterprise accounts, including utilities, DOTs, and national engineering firms. You will act as the executive partner across regions and teams, driving adoption, multi-year renewals and expansion.

You will report to the Manager of Customer Success; this remote role favors candidates in Texas, with additional options in CO, GA, MO (Kansas City), and IL.

Qualifications

• 6+ years in customer success, account management or consulting roles, including managing enterprise accounts with complex, multi-stakeholder buying groups.
• A track record of driving renewals and expansion in large accounts, ideally utilities, DOTs, public agencies or AEC firms.
• Comfort working with executives: you can run a QBR/EBR with a VP and hold a technical conversation with a GIS lead in the same week.
• Strong commercial instincts and the ability to build a business case and quantify ROI.
• Strong technical aptitude, with familiarity in civil design, utility operations or infrastructure data.
• A strong bias toward action, comfort having a point of view, and the judgment to work independently with limited guidance.
• Willingness to travel 30-50% for on-site executive meetings, account planning sessions and fieldwork.
• Background in civil engineering, utilities or a related field
• Experience at an early-stage or high-growth SaaS company
• CAD and/or GIS experience

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans that map org structure, stakeholders, business priorities and whitespace across departments and regions.
• Build and keep relationships with executive sponsors (VPs and Directors of engineering, gas and electric operations, GIS and asset management) as well as day-to-day champions.
• Lead executive business reviews that tie CivilGrid usage to customer outcomes.
• Partner with Solutions Engineers on pilot and deployment strategy, set success criteria, and turn successful pilots into enterprise rollouts.
• Drive expansion with Account Executives: find new teams, use cases and products, and co-own the commercial motion.
• Spot and reduce risk early, and run escalations across Product, Engineering and Operations when needed.
• Bring structured voice-of-customer input to Product, shaping the roadmap around enterprise requirements.
• Develop case studies and references with flagship customers.
• Help build CivilGrid's enterprise CS playbook, including account planning, EBR frameworks and health scoring, and serve as a model for the wider CS team

Skills

Enterprise account management

Renewals & expansions

Executive communication

Business case ROI

Technical aptitude

Bias toward action

Travel flexibility

Civil engineering background

SaaS startup experience

CAD

GIS

Tools

CAD

GIS

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own our largest, most complex enterprise accounts, including utilities, DOTs, and national engineering firms. You will act as the executive partner across regions and teams, driving adoption, multi-year renewals and expansion.

You will report to the Manager of Customer Success; this remote role favors candidates in Texas, with additional options in CO, GA, MO (Kansas City), and IL.