Strategic Enterprise CS Leader (Remote)

CivilGrid

Colorado

Remote

USD 100,000 - 150,000

Full time

11 days ago

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Benefits offered by this job

Equity

Medical, dental, vision benefits

Flexible remote work

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own its largest and most complex customer relationships, including enterprise utilities and state DOTs. This remote role prefers Texas as the primary location, with 30–50% travel for on-site executive meetings and fieldwork.

You will be the executive-level partner for multi-region accounts, driving renewals, adoption, and expansion while shaping the product roadmap through voice-of-customer input and strategic account planning.

Qualifications

6+ years in customer success, account management or consulting roles, including managing enterprise accounts with complex, multi-stakeholder buying groups.
Domain experience in construction technology, civil engineering, utilities, AEC, or a related field is a must.
A track record of driving renewals and expansion in large accounts; comfortable with executives: QBR/EBR with a VP and GIS lead in the same week.
Strong commercial instincts and the ability to build a business case and quantify ROI.
Strong technical aptitude, with familiarity in civil design, utility operations or infrastructure data.
Willingness to travel 30–50% for on-site executive meetings, account planning sessions and fieldwork.

Responsibilities

Build and maintain strategic account plans that map org structure, stakeholders, business priorities and whitespace across departments and regions.
Build and keep relationships with executive sponsors (VPs and Directors of engineering, gas and electric operations, GIS and asset management) as well as day-to-day champions.
Lead executive business reviews that tie CivilGrid usage to customer outcomes.
Drive expansion with Account Executives: find new teams, use cases and products, and co-own the commercial motion.
Spot and reduce risk early, and run escalations across Product, Engineering and Operations when needed.
Bring structured voice-of-customer input to Product, shaping the roadmap around enterprise requirements.
Develop case studies and references with flagship customers.
Help build CivilGrid’s enterprise CS playbook, including account planning, EBR frameworks and health scoring, and serve as a model for the wider CS team.