Strategic Enterprise CS Lead (Remote)

CivilGrid; Colorado Springs (CO); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible remote-friendly work

Unlimited PTO

401(k) plan

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own our largest enterprise relationships across utilities, DOTs, and national engineering firms. You’ll drive adoption, renewals, and expansion while serving as the executive partner across regions and projects.

This remote role prioritizes candidates in Texas, with option for in-market presence in Colorado or other listed markets, and requires travel.

Qualifications

• 6+ years in customer success, account management or consulting roles.
• Domain experience in construction tech, civil engineering, utilities, AEC, or related field.
• Track record of renewals and expansion in large accounts; utilities/DOTs/AEC preferred.
• Comfort with executives: run a QBR/EBR with a VP and discuss with a GIS lead.
• Strong commercial instincts and ROI quantification.
• Strong technical aptitude in civil design or infrastructure data.
• Willingness to travel 30–50% for on-site meetings.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: pilot, adoption, health, renewal and expansion.
• Build and maintain strategic account plans mapping org structure and stakeholders.
• Maintain relationships with executive sponsors and day-to-day champions.
• Lead executive business reviews tying CivilGrid usage to outcomes.
• Partner with Solutions Engineers on pilot and deployment strategy; set success criteria.
• Drive expansion with Account Executives across teams, use cases, and products.
• Identify and mitigate risk; escalate across Product, Engineering and Ops when needed.
• Provide voice-of-customer input to Product shaping enterprise roadmap.
• Develop case studies and references with flagship customers.
• Help build enterprise CS playbook and health scoring for the team.

Skills

Enterprise accounts

Executive communication

Renewals

Expansion

Commercial acumen

Technical aptitude

Travel willingness

Self-starter

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own our largest enterprise relationships across utilities, DOTs, and national engineering firms. You’ll drive adoption, renewals, and expansion while serving as the executive partner across regions and projects.

This remote role prioritizes candidates in Texas, with option for in-market presence in Colorado or other listed markets, and requires travel.