Strategic CS Leader for Enterprise Accounts (Remote)

CivilGrid; Atlanta (GA); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Company-funded medical, dental, and VS

Unlimited PTO

401(k) plan

Equity in early stage

Remote-friendly environment

Job summary

CivilGrid is seeking a Strategic Customer Success Manager to own our largest enterprise accounts—utilities, state DOTs, and national engineering firms. This remote role prioritizes Texas, with consideration for candidates in Colorado, Georgia, Missouri, and Illinois.

You’ll drive adoption, multi-year renewals, and expansion, partnering with solutions engineers and executives. You’ll lead executive reviews, craft account plans, build relationships with VP-level sponsors, and shape product roadmap

Qualifications

• 6+ years in customer success, account management, or consulting with enterprise accounts.
• Domain experience in construction tech, civil engineering, utilities, or AEC.
• Proven track record of renewals and expansion in large accounts.
• Able to present to executives and discuss ROI.
• Willingness to travel 30–50% for on-site meetings and fieldwork.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end.
• Build strategic account plans mapping stakeholders, priorities, and whitespace across departments and regions.
• Maintain relationships with executive sponsors (VPs, Directors) and day-to-day champions.
• Lead executive reviews tying CivilGrid usage to customer outcomes.
• Partner with Solutions Engineers on pilot and deployment strategy; set success criteria.
• Drive expansion with Account Executives and co-own the commercial motion.
• Spot and reduce risk early; escalate across Product, Engineering, and Operations when needed.
• Provide voice-of-customer input to Product; shape roadmap around enterprise requirements.
• Develop case studies and references with flagship customers.
• Help build CivilGrid’s enterprise CS playbook, including account planning and health scoring.

Skills

Enterprise accounts

Renewals & expansions

Executive communication

Strategic planning

ROI analysis

Travel readiness

Tools

CAD

GIS

Job description

CivilGrid is seeking a Strategic Customer Success Manager to own our largest enterprise accounts—utilities, state DOTs, and national engineering firms. This remote role prioritizes Texas, with consideration for candidates in Colorado, Georgia, Missouri, and Illinois.

You’ll drive adoption, multi-year renewals, and expansion, partnering with solutions engineers and executives. You’ll lead executive reviews, craft account plans, build relationships with VP-level sponsors, and shape product roadmap