Enrollment Services Assistant — Part-Time, Flexible Hours

Springfield Technical Community College; Springfield (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Springfield Technical Community College is seeking a part-time Support Staff member for Enrollment Services. The position provides clerical support in the Admissions Office, handles record management and customer service, and assists in daily operations including CRM use.

Responsibilities include processing transfer credits, updating transcripts and student records, greeting visitors, answering inquiries, and participating in meetings and professional development.

Qualifications

• Associate's degree preferred; three or more years in a busy office environment.
• Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
• Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
• Must be team oriented, energetic, focused on details.
• Must possess strong organizational and communication skills.
• Equivalency statement accepted.

Responsibilities

• Provide clerical support in Admissions Office and enrollments operations.
• Process transfer credit reports, update transcripts and student records, and work within the CRM system.
• Provide excellent customer service; greet visitors, respond to inquiries, answer phones, and email or chat with customers.
• Participate in college and division meetings, events and training as approved by the supervisor.
• Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Detail-oriented

Education

Associate's degree preferred

Tools

Microsoft Office

Job description

Springfield Technical Community College is seeking a part-time Support Staff member for Enrollment Services. The position provides clerical support in the Admissions Office, handles record management and customer service, and assists in daily operations including CRM use.

Responsibilities include processing transfer credits, updating transcripts and student records, greeting visitors, answering inquiries, and participating in meetings and professional development.