Enrollment Assistant

Southwestern Community College; Sylva (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Southwestern Community College is seeking an Enrollment Assistant in Enrollment Services. The role focuses on data entry for admissions applications, handling calls and emails, and assisting walk-ins with enrollment questions.

The position serves as the first point of contact for students and prospects, supporting timely responses and FERPA-compliant record handling. Responsibilities include advising assignments, document scanning, and cross-training with Registrar and Financial Aid teams as

Qualifications

• High School diploma or equivalent with 5 years Office Admin experience.
• Associates degree preferred with 2 years Office Admin experience.
• Strong computer skills with Microsoft and Google suites.
• Excellent customer service and telephone presence.

Responsibilities

• Execute daily uploads and processing of online admissions applications into Colleague and assign advisors.
• Scan and index documents into the document management system.
• Respond to calls and emails for SCC's Admissions office professionally and promptly.
• Triage walk-ins with enrollment questions and direct to appropriate offices.
• Maintain advisor assignments including closures and reassignments.
• Update official records like program changes and name/address updates.
• Log prospective inquiries in the CRM/database to support outreach.

Skills

Microsoft Office

Google Workspace

Customer service

Data entry

Phone etiquette

Education

High School diploma or equivalent

Associates degree

Tools

Colleague

CRM/database

Document management system

Job description

Statement of Primary Purpose

The Enrollment Assistant for Enrollment Services is the first point of contact for providing prompt service to students and is primarily responsible for data entry of admissions applications, answering and responding to telephone calls and emails, assisting walk-ins with enrollment-related questions, and communicating with applicants and prospects.

Classification

Full-time, non-exempt, Office Support

Essential Functions and Responsibilities

This position is responsible for performing the following duties and functions:

• Execute daily uploads and processing of online admissions applications into Colleague, resolve upload errors reports, and accurately assign advisors.
• Scan and index documents into our document management software platform.
• Receive and respond to calls and emails to SCC’s Admissions office with professionalism and in a timely manner.
• Receive and assist (triage) walk-ins into Student/Enrollment Services with answers to their questions concerning enrollment, and/or directing them to the proper office for specific assistance.
• Process and maintain the advisor assignments for all students including closing assignments and reassignments.
• Manage and process official records updates such as program changes, name and address changes, and other admissions documents.
• Log and track prospective student inquiries, interactions, and follow-ups within the institutional CRM/database to support enrollment outreach
• Maintain strict confidentiality of student records in compliance with the Family Educational Rights and Privacy Act (FERPA) and institutional policies
• Provide telephone coverage for other student service offices when needed.
• Other duties assigned by the Dean of Students or Director of Enrollment Management.

Additional Duties and Responsibilities

• Order miscellaneous supplies for Student/Enrollment Services.
• Cross-train with the Registrar’s Office, Career and College Promise, and Financial Aid.

Minimum Qualifications

Education

• Required: High School or equivalent with 5 years Office Admin experience
• Preferred: Associates Degree with a minimum of 2 years Office Admin

Knowledge and Skills

Required:

• Strong computer skills with a focus on Microsoft and Google
• Excellent customer service skills and telephone presence with the ability to work well with the public in high pressure situations.
• Strong attention to detail with proven accuracy in high-volume data entry and records management.

Preferred:

• Proficiency in word processing and use of spreadsheets desired
• General knowledge of office practices
• Passion to assist individuals with their educational journey at SCC

Physical Demands

Occasional lifting of office supplies and paper products and a high degree of mobility essential for getting around campus

Licensing Requirement

Valid NC driver’s license

Working Conditions and Environment

Travel may be required to do software training; evening work required during registration periods

Equipment Operation

PC; calculator; telephone, copier, document scanner

This position description covers the most essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisory personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.