Enrollment Services Assistant I | Front‑Line Support

Middlesex Community College (MA); Lowell (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Free employee parking on Bedford and/|

Tuition Benefits for employees and/or

Job summary

Middlesex Community College seeks an Administrative Assistant I to provide front-line support in the Enrollment Management Center at the Lowell campus. The role handles inquiries, guides students through admissions and enrollment steps, and maintains student records across various college systems.

The position reports to the Associate Director and requires strong organizational and customer-service skills, with familiarity in Banner and campus applications.

Qualifications

• Two years of full-time (or equivalent part-time) experience in office management or related fields.
• Substitution: an Associate's or higher degree in business administration may replace required experience.
• Education toward such a degree may be prorated according to completed requirements.

Responsibilities

• Provide front-line customer service and manage inquiries across main lines, voicemail, and email.
• Assist students with admissions, registration, enrollment, and related processes.
• Support multiple Enrollment Services areas and maintain accurate student records.

Skills

Office management experience

Customer service

Communication skills

Education

Associate's or higher degree in business administration

Associate's or higher degree substitute: major other than business administration for one year of experience

Tools

Banner

Microsoft Office

Navigate

DegreeWorks

Job description

Middlesex Community College seeks an Administrative Assistant I to provide front-line support in the Enrollment Management Center at the Lowell campus. The role handles inquiries, guides students through admissions and enrollment steps, and maintains student records across various college systems.

The position reports to the Associate Director and requires strong organizational and customer-service skills, with familiarity in Banner and campus applications.