Part Time Support Staff-Enrollment Serv

Springfield Technical Community College; Springfield (MA); On-site; USD 20,000 - 29,000; Part time

Job summary

Springfield Technical Community College is seeking a part-time Support Staff member for Enrollment Services. The position provides clerical support in the Admissions Office, handles record management and customer service, and assists in daily operations including CRM use.

Responsibilities include processing transfer credits, updating transcripts and student records, greeting visitors, answering inquiries, and participating in meetings and professional development.

Qualifications

• Associate's degree preferred; three or more years in a busy office environment.
• Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
• Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
• Must be team oriented, energetic, focused on details.
• Must possess strong organizational and communication skills.
• Equivalency statement accepted.

Responsibilities

• Provide clerical support in Admissions Office and enrollments operations.
• Process transfer credit reports, update transcripts and student records, and work within the CRM system.
• Provide excellent customer service; greet visitors, respond to inquiries, answer phones, and email or chat with customers.
• Participate in college and division meetings, events and training as approved by the supervisor.
• Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Detail-oriented

Education

Associate's degree preferred

Tools

Microsoft Office

Job description

Part Time Supporft Staff-Enrollment Services Job Description:

The part-time Support Staff provides clerical support in the areas of enrollment services within the Division of Student Affairs. This position assists in the daily operations of the Admissions Office including general office tasks, filing, record management and customer.

• Participate in the daily operations of the primary assignment, which is the Admissions Office by providing clerical support such as processing transfer credit reports, updating transcripts and student records, working within the Customer Relationship Management system (CRM), etc.
• Provide excellent customer service; greet office visitors, respond to inquiries, answer phones, correspond via email, phone, ChatNow, etc.
• Respond to inquiries and prospects through the CRM system. Cross train within the division of student affairs to provide clerical support as needed. Contributes to a work environment that encourages and promotes diversity and inclusion. Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
• Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
• Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by supervisor.
• Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.

Requirements:

• Associate's degree preferred; Three or more years of experience in a busy office environment.
• Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
• Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
• Must be team oriented, energetic, focused on details.
• Must possess strong organizational and communication skills.
• Possess Strong Customer Services Skills. EQUIVALENCY STATEMENT

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of Education, Training And Experience Required For The Responsibilities Of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information.

Additional Information: Salary/Work Schedule:

$18 per hour, 18.5 hours per week, Monday through Friday, hours negotiable between 8 AM and 5 PM. Requires flexibility to work occasional evenings and/or weekends as demand dictates.

Benefits:

No Union: Non-Union Grant Funded:

Information Awareness Security Training:

All STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa. No Closing Date: Open Until Filled