Part-Time Student Services Front Desk Assistant

Northampton Community College; Bethlehem Township (PA); On-site; USD 17,000 - 25,000; Part time

Job summary

Northampton Community College is seeking a Part-Time Office Assistant for the One-Stop Student Services team to provide front-line support to students, staff and visitors, handling inquiries on admissions, registration, financial aid, billing, and advising.

Under supervision, you will manage front desk tasks, assist with form processing, data entry, and document scanning, while maintaining logs and ensuring friendly, professional service.

Qualifications

• High school diploma required; associate degree preferred.
• Proficient in Microsoft Office Suite; familiarity with student information systems is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• High level of professionalism and confidentiality.
• Ability to understand and follow college policies and procedures.
• Strong teamwork and customer service orientation.
• Bilingual preferred

Responsibilities

• Provide in-person and phone-based assistance to students regarding general inquiries related to admissions, registration, financial aid, billing, military and advising services.
• Access student records to respond accurately to inquiries and facilitate service resolutions.
• Direct students to appropriate departments and resources as needed.
• Respond to incoming calls, emails, and service requests in a professional and timely manner.
• Assist with front desk operations including student check-in, form processing, and document collection.
• Support digital filing and document scanning procedures.
• Operate general office equipment such as copiers, scanners, and multi-line phone systems.
• Maintain accurate logs of student interactions and outcomes.
• Perform other clerical and administrative tasks as assigned.

Skills

Microsoft Office

Data entry

Interpersonal skills

Written communication

Organizational skills

Professionalism

Confidentiality

Policy understanding

Teamwork

Bilingual preferred

Education

High school diploma

Associate degree preferred

Tools

Student information systems

Job description

Northampton Community College is seeking a Part-Time Office Assistant for the One-Stop Student Services team to provide front-line support to students, staff and visitors, handling inquiries on admissions, registration, financial aid, billing, and advising.

Under supervision, you will manage front desk tasks, assist with form processing, data entry, and document scanning, while maintaining logs and ensuring friendly, professional service.