Enrollment Services Assistant I: Frontline Support & Records

Middlesex; Lowell (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Tuition benefits for employees and/or/

Free employee parking

Health insurance

Job summary

Middlesex Community College (MCC) seeks an Administrative Assistant I to provide comprehensive front-line support in the Enrollment Management Center. You will respond to inquiries by phone, email, voicemail, and in-person, guiding students through programs, policies, and enrollment steps.

Responsibilities include assisting with admissions, registrations, graduations, and degree audits, maintaining accurate records in Banner, and supporting multiple Enrollment Services areas.

Qualifications

• Two years of full-time or equivalent part-time experience in office management, with duties including purchasing, budgeting, records management or program management.
• An Associate's or higher degree in business administration or public administration may substitute for required experience.
• Education toward such a degree prorated based on completed requirements.

Responsibilities

• Provide front-line customer service and telephone coverage for students, families, and the public.
• Assist students with admissions, registration, enrollment, and related processes.
• Process student transactions and maintain records in Banner and other systems.
• Assist with transcripts, graduation processes, and enrollment reporting.
• Trains new employees and provides guidance to part-time staff and student workers.

Skills

Office management

Communication skills

Discretion

Problem solving

Education

Associate's degree in business administration

Tools

Banner

Microsoft Office

Navigate

DegreeWorks

Blackboard

Etrieve/SoftDocs

Job description

Middlesex Community College (MCC) seeks an Administrative Assistant I to provide comprehensive front-line support in the Enrollment Management Center. You will respond to inquiries by phone, email, voicemail, and in-person, guiding students through programs, policies, and enrollment steps.

Responsibilities include assisting with admissions, registrations, graduations, and degree audits, maintaining accurate records in Banner, and supporting multiple Enrollment Services areas.