Enrollment Services Associate - Student Success

St. Charles Community College; Lake Saint Louis (MO); On-site; USD 32,000 - 40,000; Full time

Job summary

St. Charles Community College is seeking a full-time Enrollment Services Assistant to provide a customer-service oriented atmosphere for current and prospective students via email, phone, or in-person interactions, assisting with registration, financial aid, and general college questions.

The role supports the Student Services Division with essential administrative duties, data entry, records maintenance, and communication across campuses; some evenings or weekends and travel may be required.

Qualifications

• High school diploma or GED required.
• Minimum one year of relevant full-time experience.
• Data entry and ability to learn customized programs quickly.
• Customer service and general office experience required.
• Friendly, professional and strong interpersonal and listening skills.

Responsibilities

• Provide information to current and prospective students about the college, assessment, registration, FAFSA, financial aid and other Student Services areas.
• Answer incoming calls for Enrollment Services, retrieve voicemails and return calls.
• Assist with outbound student calls regarding enrollment issues.
• Monitor the department email and respond to messages.
• Add and drop classes (Express Registration).
• Assist students with computer usage; maintain computers and office machines.
• Enter data such as transcripts, test scores and demographics.
• Track data and prepare reports; maintain student records and archives.
• Scan, print and mail departmental correspondence; sort and route mail.
• Order publications and monitor display racks.
• Assist with filing, photocopying, scanning and other tasks.
• Download admissions applications daily; download ACT scores and MOSIS monthly.
• Gather and update information for IR and related offices.
• Order and maintain supplies; create and maintain databases.
• Assist with processing of financial aid applications during peak times.
• Schedules may include evenings or weekends and some travel between campuses.

Skills

Customer service

Data entry

Interpersonal skills

Office administration

Education

High school diploma or GED

Tools

MOSIS

Job description

St. Charles Community College is seeking a full-time Enrollment Services Assistant to provide a customer-service oriented atmosphere for current and prospective students via email, phone, or in-person interactions, assisting with registration, financial aid, and general college questions.

The role supports the Student Services Division with essential administrative duties, data entry, records maintenance, and communication across campuses; some evenings or weekends and travel may be required.