Empathetic Tech Support Specialist

InteLogix; El Paso (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time role

Career Advancement

Job summary

InteLogix is seeking a customer-focused support specialist to assist users with scheduling exams and resolving platform issues. You will diagnose problems, gather details, and communicate clear solutions to customers nationwide.

The role requires strong communication, empathy, and the ability to navigate multiple windows while delivering top-tier service. Training is provided, with full-time, non-seasonal employment and benefits.

Qualifications

• High school diploma or GED; 18+ years old.
• Strong problem-solving and communication skills.
• Able to troubleshoot common computer issues.
• Typing at least 35 WPM with accuracy.
• Minimum 1 year of customer service experience; call center preferred.

Responsibilities

• Assist users with test scheduling and exam coordination.
• Provide real-time troubleshooting for login issues and platform errors.
• Ask probing questions to determine root causes.
• Communicate technical information clearly to customers.
• Maintain records of interactions and resolutions in the log.
• Escalate complex issues to senior staff as needed.
• Adhere to call center procedures and scripts.

Skills

Customer service

Call center experience

Typing 35 WPM

Technical aptitude

Excellent communication

Empathy

Problem solving

Education

High School Diploma or GED

Tools

Windows OS

Networking basics

Job description

InteLogix is seeking a customer-focused support specialist to assist users with scheduling exams and resolving platform issues. You will diagnose problems, gather details, and communicate clear solutions to customers nationwide.

The role requires strong communication, empathy, and the ability to navigate multiple windows while delivering top-tier service. Training is provided, with full-time, non-seasonal employment and benefits.