Remote Customer Support Specialist | Paid Training

InteLogix; United States; On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Medical,Dental, Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a remote, full-time customer service role. You will solve problems, assist customers across the country, and provide solutions with a friendly, engaging demeanor. Paid training, and opportunities to advance are included.

The job emphasizes excellent communication, reliability, and the ability to stay focused while handling multiple tasks. A high school diploma is required, and the role is non-seasonal with benefits and discounts.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout your shift with minimal distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs.

Responsibilities

• Complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers about their utility service.
• Provide exceptional customer service by addressing inquiries and guiding customers to solutions.
• Maintain a thorough understanding of products, services and policies to assist customers.
• Document customer interactions across all tools/platforms.
• Collaborate with other departments to resolve issues and elevate complex problems.
• Strive to exceed customer satisfaction goals and metrics.
• Stay updated on product knowledge and industry trends.

Skills

Problem solving

Customer service

Communication skills

Education

High School Diploma

Job description

InteLogix is hiring for a remote, full-time customer service role. You will solve problems, assist customers across the country, and provide solutions with a friendly, engaging demeanor. Paid training, and opportunities to advance are included.

The job emphasizes excellent communication, reliability, and the ability to stay focused while handling multiple tasks. A high school diploma is required, and the role is non-seasonal with benefits and discounts.