Remote Call Center Representative

Intelogix; Northern (KY); Hybrid; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career advancement

Job summary

InteLogix seeks a customer service professional to join our remote team. You will handle inbound calls and emails from customers of a major telecommunications company, diagnose issues, and provide clear, actionable solutions with empathy.

This role emphasizes excellent communication, multitasking in a fast-paced setting, and delivering best-in-class service. Training is provided; this is a full-time, non-seasonal position with benefits.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Call Center or Collections experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inbound calls and emails from customers of a major telecommunications company.
• Educate customers about debt and credit reporting details and take appropriate action.
• Provide solutions and maintain high-quality service.
• Adhere to FDCPA and state collection laws.
• Maintain professional relationships with supervisors and coworkers.

Skills

Customer service

Communication

Call center

Debt collection

Multitasking

Problem solving

Education

High School Diploma or equivalent

Job description

InteLogix seeks a customer service professional to join our remote team. You will handle inbound calls and emails from customers of a major telecommunications company, diagnose issues, and provide clear, actionable solutions with empathy.

This role emphasizes excellent communication, multitasking in a fast-paced setting, and delivering best-in-class service. Training is provided; this is a full-time, non-seasonal position with benefits.