Onsite Customer Support & Scheduling Specialist

Intelogix; El Paso (TX); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring a Customer Service Representative for an onsite role in El Paso, TX. This full-time position involves assisting users with exam scheduling, real-time troubleshooting, and clear communication of technical steps to customers.

You will log interactions, follow scripts, and escalate complex issues to senior teams as needed. The role requires strong communication, empathy, and attention to detail, with 1 year of customer service experience and a High School Diploma or GED.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience; 2 years of call center experience preferred.
• Typing proficiency 35 WPM with accuracy.
• Excellent phone etiquette and verbal communication skills.
• Ability to compose professional and grammatically correct emails when needed.

Responsibilities

• Assist users with test scheduling, rescheduling, and exam coordination.
• Provide real-time troubleshooting for login issues, system access, and platform errors.
• Ask probing questions to determine root causes.
• Communicate technical information clearly to customers with varying levels of understanding.
• Maintain accurate records of customer interactions and resolutions in the call log database.
• Escalate complex issues to senior support staff as needed.
• Adhere to call center procedures, scripts, and quality standards.

Skills

Customer Service

Typing 35 WPM

Phone Support

Communication Skills

Troubleshooting

Education

High School Diploma or GED

Tools

Windows OS

Job description

InteLogix is hiring a Customer Service Representative for an onsite role in El Paso, TX. This full-time position involves assisting users with exam scheduling, real-time troubleshooting, and clear communication of technical steps to customers.

You will log interactions, follow scripts, and escalate complex issues to senior teams as needed. The role requires strong communication, empathy, and attention to detail, with 1 year of customer service experience and a High School Diploma or GED.