Remote Customer Support Specialist: Problem Solver

InteLogix; Topeka (KS); Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in the United States is hiring a full-time customer support partner to handle inbound calls about electric and gas services from home. You will educate customers on billing, explain charges, and guide them through payment options and available assistance programs.

We seek empathetic communicators who can resolve issues on the first call, identify opportunities for add-ons, and maintain confidential customer information with professionalism and accuracy.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Natural ability to empathize with customers.
• Ability to project and convey a positive, concerned, and professional image to customers.
• Ability to be adaptable and quickly adjust to change.
• Must be able to conduct research efficiently and effectively while working within specific time constraints.
• Adhere to policies and procedures and schedules.

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services.
• Educate customers on billing details including explaining charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Perform additional duties as required by management.

Skills

Customer service

Call center experience

Communication skills

Empathy

Education

High School Diploma or GED

Tools

Call tracking system

Job description

InteLogix in the United States is hiring a full-time customer support partner to handle inbound calls about electric and gas services from home. You will educate customers on billing, explain charges, and guide them through payment options and available assistance programs.

We seek empathetic communicators who can resolve issues on the first call, identify opportunities for add-ons, and maintain confidential customer information with professionalism and accuracy.