Bilingual Customer Support Specialist

Intelogix; Winston-Salem, Northern (NC, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Job summary

InteLogix is seeking a customer service professional to engage with customers nationwide, providing solutions and excellent service. The role emphasizes empathetic communication, problem solving, and a results-oriented approach within a team-driven environment.

Compensation includes paid training, health benefits, paid time off, and employee discounts. Flexibility in weekend/holiday hours is required to meet customer needs.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Excellent communication skills, both oral and written.
• Superb attendance, so you can be there when our customers need us.
• All job offers are contingent upon completion of drug screen and background check.

Responsibilities

• Serve as the primary point of contact for customers via phone
• Process credit card payments over the phone or via Storefront for new and existing customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalates complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Communication skills

Phone engagement

Problem solving

Empathy

Education

High School Diploma or equivalent

Tools

Computer/tech savvy

Job description

InteLogix is seeking a customer service professional to engage with customers nationwide, providing solutions and excellent service. The role emphasizes empathetic communication, problem solving, and a results-oriented approach within a team-driven environment.

Compensation includes paid training, health benefits, paid time off, and employee discounts. Flexibility in weekend/holiday hours is required to meet customer needs.