Empathetic Leave & Disability Claims Specialist

NAC Voya Services Company; Minneapolis (MN); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health, dental, vision and life insur.

401(k) with company matching

Tuition reimbursement

Paid time off - 20 days

Job summary

Voya Financial is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity. You will administer Short Term Disability and FMLA claims, ensuring compliance and high-quality customer service.

Key responsibilities include evaluating medical documentation, coordinating with providers, and managing case progress within SLAs, while collaborating across teams to support the claimant journey.

Qualifications

• 1-2 years of experience in STD, FMLA or unpaid leave claims management.
• Strong decision-making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• High attention to detail and accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Collaborative mindset and cross-functional teamwork.

Responsibilities

• Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation to ensure eligibility for benefits.
• Build and maintain relationships with internal and external stakeholders.
• Communicate clearly via phone and written correspondence; explain decisions with empathy.
• Obtain necessary medical documentation from providers to assist adjudication.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office 365

FMLA/STD knowledge

Time management

Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office 365

Outlook

Job description

Voya Financial is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity. You will administer Short Term Disability and FMLA claims, ensuring compliance and high-quality customer service.

Key responsibilities include evaluating medical documentation, coordinating with providers, and managing case progress within SLAs, while collaborating across teams to support the claimant journey.