Compassionate Leave & Disability Claims Specialist

Voya Financial, Inc.; Charleston (SC); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

PTO and holidays

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity. You will administer Short Term Disability claims, FMLA and other leaves, ensuring compliance and a high level of customer service.

The role requires 1–2 years of leave-claims experience and strong communication skills. The position offers competitive compensation in the Charleston area, with 401(k) matching and comprehensive benefits.

Qualifications

• 1–2 years of STD, FMLA or unpaid leave claims management.
• Strong decision-making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• High attention to detail and accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Collaborative mindset with cross-functional teamwork.

Responsibilities

• Analyze FMLA and disability benefits to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation for eligibility.
• Communicate clearly via phone and written correspondence.
• Explain claim decisions and benefits empathetically.
• Obtain medical documentation from providers.

Skills

Customer service

Interpersonal skills

MS Office 365

Attention to detail

Time management

Communication skills

Education

High School Diploma or GED

Tools

Outlook

Case management software

Job description

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity. You will administer Short Term Disability claims, FMLA and other leaves, ensuring compliance and a high level of customer service.

The role requires 1–2 years of leave-claims experience and strong communication skills. The position offers competitive compensation in the Charleston area, with 401(k) matching and comprehensive benefits.