Leave & Disability Claims Specialist

Voya Financial, Inc.; Des Moines (IA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

401(k) Savings plan

Paid time off

Paid volunteer time

Job summary

Voya Financial in Des Moines, IA seeks a Claims Analyst for Leave & Disability to guide claimants through the leave process with empathy and precision. The role focuses on Short Term Disability, FMLA, and other paid leaves while ensuring compliance with regulatory requirements.

You will analyze claims, communicate findings via phone and email, and collaborate with internal stakeholders to maintain service levels and accuracy in a fast-paced environment.

Qualifications

• High School Diploma or GED is required or equivalent.
• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management experience helpful.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Collaborative mindset for cross-functional teamwork.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Make claim decisions on non-complex disability claims.
• Communicate clearly via phone and email with claimants and stakeholders.
• Build and maintain strong internal and external relationships.
• Participate in team-based problem-solving and continuous improvement.
• Manage assigned work queues within defined SLAs.
• Support additional projects and responsibilities as needed.

Skills

Customer service

Communication

Time management

Attention to detail

Cross-functional collaboration

Decision making

Empathy

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office 365 (Outlook)

Job description

Voya Financial in Des Moines, IA seeks a Claims Analyst for Leave & Disability to guide claimants through the leave process with empathy and precision. The role focuses on Short Term Disability, FMLA, and other paid leaves while ensuring compliance with regulatory requirements.

You will analyze claims, communicate findings via phone and email, and collaborate with internal stakeholders to maintain service levels and accuracy in a fast-paced environment.