Senior Leave & Disability Claims Analyst

Voya Financial, Inc.; Texas; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

401(k) Savings plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Sr. Claims Analyst for the Leave Management (VLM) team.

You will guide claimants through integrated leave processes with empathy, handling high-complexity claims including Short Term Disability and FMLA, while mentoring junior analysts and overseeing contract language discrepancies. This role emphasizes service quality, regulatory compliance, and cross-functional collaboration.

Qualifications

• High School Diploma or GED equivalent.
• 2 years of experience in FMLA or unpaid leave claims management.
• 2-3 years of experience in Short Term disability or paid leave claims management.
• Strong decision making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Strong written and oral communication capabilities.
• Proven critical thinking and problem solving.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Mentor and supports claims analyst/specialist.
• Lead claim Roundtable and document action plans.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined SLAs.
• Support additional projects and responsibilities as needed.

Skills

Decision making

Customer service

Communication skills

Problem solving

Attention to detail

Time management

Collaboration

Education

Bachelor’s degree

High School Diploma or GED

Tools

Microsoft Office 365

Outlook

Job description

Voya Financial, Inc. is seeking a Sr. Claims Analyst for the Leave Management (VLM) team.

You will guide claimants through integrated leave processes with empathy, handling high-complexity claims including Short Term Disability and FMLA, while mentoring junior analysts and overseeing contract language discrepancies. This role emphasizes service quality, regulatory compliance, and cross-functional collaboration.