Hybrid Leave & Disability Claims Specialist

Voya Financial, Inc.; Minnesota; Hybrid; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experiences with empathy and clarity. You will administer Short Term Disability, FMLA and other leaves, ensuring compliance and high-quality customer service.

Responsibilities include end-to-end claim management, reviewing medical documentation, and communicating decisions to claimants and providers. The role requires 1-2 years in leave claims and strong attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• 1-2 years of STD, FMLA or unpaid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Claims Administration & Case Management for leave and disability.
• Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation to ensure eligibility for benefits.
• Utilize clinical and vocational resources for claim management strategies.
• Build and maintain relationships with internal and external stakeholders.
• Manage assigned work queues within defined SLAs.
• Document clearly to support claim decisions and ongoing case management.

Skills

Customer focus

Critical thinking

Teamwork

Business acumen

Learning agility

Education

High School Diploma or GED

Job description

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experiences with empathy and clarity. You will administer Short Term Disability, FMLA and other leaves, ensuring compliance and high-quality customer service.

Responsibilities include end-to-end claim management, reviewing medical documentation, and communicating decisions to claimants and providers. The role requires 1-2 years in leave claims and strong attention to detail in a fast-paced environment.