Empathetic Leave & Disability Claims Specialist

Voya Financial, Inc.; United States; Remote; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

401(k) with company match

Voya Retirement Plan

Tuition reimbursement

Paid time off

Paid volunteer time

Job summary

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity.

You will administer Short Term Disability and Family Medical Leave (FMLA) claims and ensure compliance with policy provisions while delivering high-quality customer service. You will analyze leave policies, manage end-to-end claims, review medical documentation, and collaborate with internal and external stakeholders to resolve cases within SLAs.

Qualifications

• High School Diploma or GED.
• 1-2 years of STD, FMLA or unpaid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Proficiency in Microsoft Office 365, including Outlook.

Responsibilities

• Analyze FMLA and short-term disability benefits to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation to ensure eligibility for benefits.
• Utilize clinical and vocational resources to assist with claim management strategies.
• Build and maintain strong relationships with internal and external stakeholders.
• Manage assigned work queues within defined SLAs.
• Document in a clear and concise manner to support claim decisions and ongoing case management.

Skills

Customer service

Empathy

Communication

Critical thinking

Time management

Cross-functional teamwork

Education

High School Diploma or GED

Tools

Microsoft Office 365

Outlook

Job description

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity.

You will administer Short Term Disability and Family Medical Leave (FMLA) claims and ensure compliance with policy provisions while delivering high-quality customer service. You will analyze leave policies, manage end-to-end claims, review medical documentation, and collaborate with internal and external stakeholders to resolve cases within SLAs.