Compassionate Leave & Disability Claims Specialist

Voya Financial, Inc.; Atlanta (GA); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Together we fight for everyone’s opportunity for a better financial future. Voya Financial, Inc. is hiring a Claims Specialist to guide claimants through their leave experience with empathy and clarity.

You’ll administer Short Term Disability, FMLA and other leaves while ensuring high standards of customer service and regulatory compliance. This role emphasizes ownership of end-to-end claim experience, accurate documentation, and collaboration with providers and stakeholders in a fast-paced

Qualifications

• Experience in STD, FMLA or unpaid leave claims management.
• Ability to analyze policies and determine eligibility.
• Strong written and verbal communication with empathy.

Responsibilities

• Analyze FMLA and short-term disability policies to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation to ensure eligibility for benefits.
• Utilize clinical resources to assist with claim management strategies.
• Build and maintain relationships with internal and external stakeholders.
• Document in a clear manner to support decisions and case activity.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Together we fight for everyone’s opportunity for a better financial future. Voya Financial, Inc. is hiring a Claims Specialist to guide claimants through their leave experience with empathy and clarity.

You’ll administer Short Term Disability, FMLA and other leaves while ensuring high standards of customer service and regulatory compliance. This role emphasizes ownership of end-to-end claim experience, accurate documentation, and collaboration with providers and stakeholders in a fast-paced