Impactful Leave & Disability Claims Analyst (Hybrid)

Voya Financial, Inc.; Iowa; Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Insurance plans

401(k) matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a Claims Analyst for the Leave Management team to guide claimants through leave processes with empathy and clarity. This role focuses on Short Term Disability and FMLA, ensuring regulatory compliance and high-quality service.

You will analyze payments, decide on non-complex claims, and build relationships with stakeholders while meeting SLAs in a hybrid work model.

Qualifications

• 1 year of experience in FMLA or unpaid leave claims management.
• 2 years of experience in short-term disability or paid leave claims management.
• Strong decision-making and critical thinking skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner.
• Claim decisions on non-complex disability claims.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined SLAs.
• Support additional projects and responsibilities as needed.

Skills

Customer service

Microsoft Office 365

Communication skills

Attention to detail

Time management

Team collaboration

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Outlook

Job description

Voya Financial, Inc. is seeking a Claims Analyst for the Leave Management team to guide claimants through leave processes with empathy and clarity. This role focuses on Short Term Disability and FMLA, ensuring regulatory compliance and high-quality service.

You will analyze payments, decide on non-complex claims, and build relationships with stakeholders while meeting SLAs in a hybrid work model.