Empathetic Leave & Disability Claims Specialist

Voya Financial, Inc.; Minneapolis (MN); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

401(k) Savings plan

Retirement Plan - cash balance

Tuition reimbursement

Paid time off

Paid volunteer time

Job summary

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity.

You will administer Short Term Disability and FMLA claims, including state and military leaves, while upholding regulatory compliance and delivering strong customer service. In this role, you will analyze eligibility, manage end-to-end claims, evaluate medical documentation, and communicate decisions clearly.

Qualifications

• High School Diploma or GED.
• 1–2 years of experience in STD, FMLA or unpaid leave claims management.
• Proficiency with Microsoft Office 365, including Outlook.
• Excellent customer service and interpersonal abilities.
• High attention to detail and time management in a fast-paced environment.

Responsibilities

• Analyze FMLA, company leave policies and short-term disability benefits to determine eligibility.
• Manage end-to-end claim experience for the life of the claim.
• Evaluate medical documentation to ensure eligibility for benefits.
• Utilize clinical and vocational resources to assist with claim management strategies.
• Build and maintain strong relationships with internal and external stakeholders.
• Manage assigned work queues within defined SLAs.
• Document in a clear and concise manner to support claim decisions and ongoing case management.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

High School Diploma or GED

Tools

Microsoft Office 365 (Outlook)

Job description

Voya Financial, Inc. is seeking a Claims Specialist to guide claimants through their leave experience with empathy and clarity.

You will administer Short Term Disability and FMLA claims, including state and military leaves, while upholding regulatory compliance and delivering strong customer service. In this role, you will analyze eligibility, manage end-to-end claims, evaluate medical documentation, and communicate decisions clearly.