E-Commerce & Travel Booking Pro: Concur/Atriis Support

Safe Harbors Business Travel; Fort Lauderdale (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employer-Sponsored Medical and Dental

Fully-Funded Life Insurance & LTD

Optional Vision Insurance and STD

401k with up to 4% Company Match

Paid Time Off + Company Holidays

Collaborative and innovative work env

Job summary

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for our corporate booking tools, currently Concur and Atriis. You will bridge our corporate clients with internal teams, ensuring platforms run smoothly, are well-documented, and continuously improved as our toolset evolves.

You will configure, test, and maintain tools, provide frontline technical support via email and phone, own tool documentation, train clients,

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• Certification or hands-on admin experience with at least one corporate online booking tool (Concur/Atriis).
• 2+ years in an e-commerce or digital operations role.
• 3+ years in travel agency industry preferred.
• Comfortable with Microsoft Office tools.
• Strong organizational, time-management and analytical skills.
• Excellent written and verbal communication.
• A self-directed approach with test-and-report mindset.
• Detail-oriented with speed and quality.

Responsibilities

• Configure, test, and maintain our corporate booking tools (Concur and Atriis) with updates and new features.
• Serve as frontline technical resource for client inquiries via email and phone.
• Own documentation for online booking tools and related processes.
• Partner with Account Management and Implementation to support existing client accounts.
• Build and maintain relationships with vendors and suppliers for efficient e-commerce services.
• Manage client profiles and load vendor rates within booking tools.
• Deliver training on platform updates and best practices (in person, webinar, or guides).
• Analyze client usage and performance data to identify friction points and improvement opportunities.
• Look for ways to streamline fulfillment workflows and reduce costs.
• Support rollout of additional tools as the platform lineup grows.
• Travel up to 10% as business needs require.

Skills

E-commerce

Digital operations

Communication

Organization

Attention to detail

Collaboration

Self-management

Education

Bachelor's degree in Information Technology or related field or equivalent

Tools

Concur

Atriis

Job description

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for our corporate booking tools, currently Concur and Atriis. You will bridge our corporate clients with internal teams, ensuring platforms run smoothly, are well-documented, and continuously improved as our toolset evolves.

You will configure, test, and maintain tools, provide frontline technical support via email and phone, own tool documentation, train clients,