E‑Commerce & Booking Tools Specialist — Optimize Travel Platforms

Safe Harbors Business Travel; Roswell (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

401k matching

Paid time off

Collaborative environment

Job summary

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for Concur and Atriis, acting as a bridge between corporate clients and internal teams. You will keep platforms running smoothly, well-documented, and continuously improving as tools evolve.

You’ll configure tools, assist clients via email/phone, own tool documentation, and collaborate with Account Management and Implementation teams.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent hands-on experience.
• Certification or hands-on admin experience with at least one corporate online booking tool (Concur, Atriis, or similar).
• 2+ years of experience in an e-commerce or digital operations role.
• 3+ years in travel agency industry preferred.
• Comfortable with core Microsoft Office tools.
• Strong organizational, time-management, and critical-thinking skills, with the ability to juggle multiple priorities under deadline pressure.
• Excellent written and verbal communication across varied audiences.
• Self-directed approach — testing solutions, evaluating results, and reporting outcomes independently.
• Detail-oriented without sacrificing speed or quality.
• Proven ability to collaborate across teams; no direct reports.

Responsibilities

• Configure, test, and maintain Concur and Atriis, rolling out updates with minimal disruption to client accounts.
• Serve as front-line technical resource for client inquiries via email and phone.
• Own documentation for online booking tools and related processes.
• Partner with Account Management and Implementation teams to support existing client accounts.
• Build and maintain relationships with vendors and suppliers to keep e-commerce services running efficiently.
• Manage client profiles within our online booking tools, including bulk updates.
• Load and validate client-preferred vendor rates within our tools.
• Deliver training to clients on platform updates and best practices — in person, via webinar, or written guides.
• Analyze client usage and performance data to identify friction points and opportunities to improve the client experience.
• Look for opportunities to streamline fulfillment workflows and reduce operational costs.
• Help evaluate and support the rollout of additional online booking tools as our platform lineup grows.
• Travel up to 10% as business needs require.

Skills

Communication skills

Organizational skills

Analytical thinking

Self-direction

Education

Bachelor's degree or equivalent hands-on experience in IT/Business

Tools

Concur

Atriis

Microsoft Office

Job description

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for Concur and Atriis, acting as a bridge between corporate clients and internal teams. You will keep platforms running smoothly, well-documented, and continuously improving as tools evolve.

You’ll configure tools, assist clients via email/phone, own tool documentation, and collaborate with Account Management and Implementation teams.