Booking Systems Specialist — E‑Commerce & Travel Tools

Safe Harbors Business Travel; Lakewood (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health & dental Insurance

Life Insurance & LTD

401k with company match

Paid Time Off + Holidays

Collaborative work environment

Job summary

Safe Harbors Business Travel seeks an E-Commerce & Travel Booking Support Specialist to be the hands-on tech resource for Concur and Atriis. You’ll bridge clients and internal teams, ensuring tools run smoothly, are well-documented, and continuously improved as the platform evolves.

You will configure tools, resolve issues, own documentation, and train clients while collaborating with Account Management and Implementation teams; travel up to 10% as needed.

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• Experience with Concur or Atriis; administer online booking tools.
• 2+ years in an e-commerce or digital operations role.
• 3+ years in the travel agency industry preferred.

Responsibilities

• Configure and maintain corporate online booking tools.
• Resolve system and booking issues via email and phone.
• Own tool documentation and process standards.
• Support client accounts with booking tool updates.
• Train clients on platform updates and best practices.
• Analyze usage data to identify friction points.
• Collaborate with Account Management and Implementation teams.
• Load client rates and manage vendor relationships.
• Travel up to 10% as required.

Skills

E-commerce operations

Travel booking tools

Vendor relationship management

Documentation & training

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in IT/Business or related field

Tools

Concur

Atriis

Microsoft Office

Job description

Safe Harbors Business Travel seeks an E-Commerce & Travel Booking Support Specialist to be the hands-on tech resource for Concur and Atriis. You’ll bridge clients and internal teams, ensuring tools run smoothly, are well-documented, and continuously improved as the platform evolves.

You will configure tools, resolve issues, own documentation, and train clients while collaborating with Account Management and Implementation teams; travel up to 10% as needed.