E-Commerce & Digital Booking Specialist

Safe-Harbors-Business-Travel; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employer-sponsored medical and dental

Fully-funded life insurance

Long-term disability (LTD)

Vision insurance (optional)

Short-term disability (STD)

4% 401k match

Paid time off and holidays

Job summary

Safe Harbors Business Travel is seeking a hands-on E-Commerce & Digital Booking Support Specialist to maintain and improve our corporate online booking tools, Concur and Atriis. You will bridge client needs with internal teams, documenting processes and ensuring smooth tool operations.

You will configure tools, offer timely support, develop training materials, and help optimize workflows to reduce costs. Travel up to 10% may be required.

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• 2+ years in an e‑commerce or digital operations role.
• Certification or hands-on administration experience with at least one corporate online booking tool (e.g., Concur, Atriis).

Responsibilities

• Configure, test, and maintain corporate booking tools; roll out updates with minimal disruption.
• Provide front-line technical support to clients via email and phone.
• Own tool documentation and keep processes aligned as products evolve.
• Collaborate with Account Management and Implementation teams to support clients.
• Load and validate client-preferred vendor rates in tools.

Skills

Communication

Problem-solving

Documentation

Teamwork

Travel industry knowledge

Education

Bachelor's degree or equivalent

Tools

Concur

Atriis

Job description

Safe Harbors Business Travel is seeking a hands-on E-Commerce & Digital Booking Support Specialist to maintain and improve our corporate online booking tools, Concur and Atriis. You will bridge client needs with internal teams, documenting processes and ensuring smooth tool operations.

You will configure tools, offer timely support, develop training materials, and help optimize workflows to reduce costs. Travel up to 10% may be required.