Travel Booking & E‑Commerce Tools Specialist

Safe Harbors Business Travel; Florida; Sur place; USD 55 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Life Insurance

Vision Insurance

401k with company match

Paid Time Off

Résumé du poste

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You will bridge clients and internal teams, keeping platforms running smoothly and well-documented.

The ideal candidate has 2+ years in ecommerce or digital ops, experience with booking tools, and strong communication. Travel up to 10% and a collaborative, self-directed approach are required.

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• Certification or hands-on admin experience with at least one corporate online booking tool.
• 2+ years in an ecommerce or digital operations role.
• 3+ years in travel agency industry preferred.
• Proficient with MS Office and ability to manage multiple priorities.

Responsabilités

• Configure, test, and maintain corporate booking tools (Concur, Atriis).
• Front-line technical resource for client inquiries via email and phone.
• Own documentation for online booking tools and processes.
• Partner with Account Management and Implementation teams to support accounts.
• Build and maintain relationships with vendors and suppliers.
• Manage client profiles and vendor rates in booking tools.
• Deliver training on platform updates and best practices.
• Analyze usage data to identify friction points and improvements.
• Streamline fulfillment workflows and reduce costs.
• Support rollout of additional booking tools as the platform expands.
• Travel up to 10% as needed.

Connaissances

E-commerce operations

Digital communications

Team collaboration

Problem solving

Documentation

Time management

Formation

Bachelor's degree in IT or related field

Outils

Concur

Atriis

MS Office

Description du poste

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You will bridge clients and internal teams, keeping platforms running smoothly and well-documented.

The ideal candidate has 2+ years in ecommerce or digital ops, experience with booking tools, and strong communication. Travel up to 10% and a collaborative, self-directed approach are required.