E‑Commerce & Travel Booking Tools Specialist

Safe Harbors Business Travel; Texas; Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical and Dental Insurance

Life Insurance

401k with Company Match

Paid Time Off

Diversity & Inclusion

Zusammenfassung

Safe Harbors Business Travel is hiring an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You’ll bridge between our corporate travel clients and internal teams, keeping these platforms running smoothly, well-documented, and continuously improving as our toolset evolves.

Responsibilities include configuring and maintaining tools, resolving client issues, owning documentation, training

Qualifikationen

• Bachelor's degree in Information Technology, Business Administration, or related field or equivalent hands-on experience.
• Certification or hands-on admin experience with a corporate online booking tool (Concur, Atriis, or similar).
• 2+ years in an e-commerce or digital operations role; 3+ years in travel agency preferred.

Aufgaben

• Configure, test, and maintain Concur and Atriis; rollout updates with minimal disruption.
• Serve as frontline technical resource for client inquiries via email and phone.
• Own documentation for online booking tools and related processes.
• Partner with Account Management and Implementation to support existing clients.
• Build and maintain vendor relationships to keep e-commerce services running smoothly.
• Manage client profiles and vendor rates in booking tools.
• Deliver training on platform updates; in person, webinars, or guides.
• Analyze usage data to identify friction points and improvement opportunities.
• Look for ways to streamline workflows and reduce costs.
• Support rollout of additional booking tools as the platform expands.
• Travel up to 10% as needed.

Kenntnisse

E-commerce operations

Travel industry experience

Ausbildung

Bachelor's degree in IT or related field

Tools

Concur

Atriis

MS Office

Jobbeschreibung

Safe Harbors Business Travel is hiring an E-Commerce & Travel Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You’ll bridge between our corporate travel clients and internal teams, keeping these platforms running smoothly, well-documented, and continuously improving as our toolset evolves.

Responsibilities include configuring and maintaining tools, resolving client issues, owning documentation, training