Concur & Travel Booking Tech Specialist

Safe Harbors Business Travel; Maryland; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

Life Insurance & LTD

Vision Insurance (optional)

401k with company match

Paid time off & holidays

Job summary

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to act as a hands-on technical resource for Concur and Atriis. You will bridge corporate clients with internal teams to keep platforms running smoothly, well-documented, and continually improving.

You will configure, test, and maintain booking tools, provide front-line support, own documentation, train clients, analyze usage data, and collaborate across departments. Travel up to 10% may be required.

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• 2+ years in an e-commerce or digital operations role.
• 3+ years working within the travel agency industry preferred.
• Certification or hands-on administration experience with at least one corporate online booking tool.
• Strong written and verbal communication, and organizational skills.

Responsibilities

• Configure, test, and maintain Concur and Atriis with updates.
• Provide front-line technical support via email and phone.
• Own documentation for booking tools and processes.
• Collaborate with Account Management and Implementation teams.
• Maintain vendor relationships to keep e-commerce services running.
• Manage client profiles, including bulk uploads.
• Load and validate client-preferred vendor rates.
• Deliver training to clients (in person, webinars, guides).
• Analyze usage data to identify friction points and improvements.
• Streamline fulfillment workflows to reduce costs.
• Assist in rollout of additional booking tools as platform grows.
• Travel up to 10% as needed.

Skills

E-commerce Ops

Travel tech

Customer support

Cross-functional collaboration

Data analysis

Documentation

Training delivery

Vendor relations

Platform troubleshooting

MS Office

Education

Bachelor’s degree or equivalent

Tools

Concur

Atriis

Job description

Safe Harbors Business Travel is seeking an E-Commerce & Travel Booking Support Specialist to act as a hands-on technical resource for Concur and Atriis. You will bridge corporate clients with internal teams to keep platforms running smoothly, well-documented, and continually improving.

You will configure, test, and maintain booking tools, provide front-line support, own documentation, train clients, analyze usage data, and collaborate across departments. Travel up to 10% may be required.