Danish Speaking Online Platform Support Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Danish Speaking Online Platform Support Agent to help Danish-speaking users via email, live chat, and phone. You will troubleshoot issues, educate users, and log interactions in our CRM.

Fluency in Danish and English is required, along with prior customer support experience in online environments. The role includes fully paid training and relocation, health insurance, and a generous salary package.

Qualifications

• Fluent in Danish and English with strong writing and speaking skills.
• Experience in customer support or technical assistance for online environments.
• Understanding of online platforms and their functionalities.
• Strong problem-solving and customer-service mindset.
• Excellent communication and interpersonal skills.
• Experience with CRM tools is advantageous.
• Ability to work independently while managing multiple tasks in a fast-paced setting.

Responsibilities

• Provide high-quality support to Danish-speaking users via email, live chat, and phone, addressing queries and resolving issues with the platform.
• Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
• Educate users on navigating the platform and utilizing its features to enhance their experience.
• Document user interactions and solutions in our CRM system to maintain a record of service quality.
• Collaborate with various teams to identify common user issues and recommend improvements to the platform.
• Stay updated on changes or new features of the platform to provide timely and accurate support.
• Follow up with users to ensure issues are resolved and satisfaction is achieved.

Skills

Danish language

English language

Customer support

Communication skills

Online platform knowledge

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danish-speaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team!

Responsibilities

• Provide high-quality support to Danish-speaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform.
• Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
• Educate users on navigating the platform and utilizing its features to enhance their experience.
• Carefully document user interactions and solutions in our CRM system to maintain a record of service quality.
• Collaborate with various teams to identify common user issues and recommend improvements to the platform.
• Stay updated on any changes or new features of the platform to provide timely and accurate support.
• Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution.

Requirements

• Fluent in Danish and English, with strong writing and speaking skills.
• Prior experience in customer support or technical assistance, particularly in an online environment.
• Understanding of online platforms and their functionalities.
• Strong problem-solving abilities and a dedicated customer service mentality.
• Excellent communication and interpersonal skills.
• Experience with CRM software and customer support tools is advantageous.
• Ability to work independently while managing multiple tasks in a fast-paced setting.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...