Danish Speaking Technical Support Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Relocation package

Health insurance

Private health insurance

2 extra salaries

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Danish Speaking Technical Support Advisor to join our customer service team. This role focuses on delivering expert technical assistance to Danish-speaking clients via phone, email, and chat.

You will troubleshoot issues, document resolutions in our CRM, and collaborate with product and engineering teams to improve support processes. Fluency in Danish and English is required, with strong communication and problem-solving

Qualifications

• Fluency in Danish and English, both written and spoken.
• Experience in technical support or customer service.
• Strong technical aptitude and troubleshooting.
• Detail-oriented with analytical problem-solving skills.
• Strong communication with a customer focus.
• Experience with CRM systems and remote support tools.
• Ability to work independently and in a team.

Responsibilities

• Offer excellent technical support to Danish-speaking customers via phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues while ensuring high customer satisfaction.
• Guide customers in utilizing product features and best practices effectively.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to elevate and resolve complex technical issues.
• Conduct follow-ups with customers to ensure complete satisfaction with the solutions provided.
• Stay updated on product changes and industry trends to provide relevant and informed support.

Skills

Danish language

English language

Technical support

Troubleshooting

Attention to detail

Customer communication

CRM software

Remote tools

Team collaboration

Independent work

Tools

CRM software

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a reputable recruitment agency focused on matching skilled professionals with outstanding career opportunities. We are currently seeking a Danish Speaking Technical Support Advisor to join our enthusiastic customer service team. This role is designed for individuals with a strong technical background who are dedicated to providing exceptional support to Danish-speaking clients.

Responsibilities

• Offer excellent technical support to Danish-speaking customers via phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues while ensuring high customer satisfaction.
• Guide customers in utilizing product features and best practices effectively.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to elevate and resolve complex technical issues.
• Conduct follow-ups with customers to ensure complete satisfaction with the solutions provided.
• Stay updated on product changes and industry trends to provide relevant and informed support.

Requirements

• Fluency in Danish and English, both written and spoken.
• Prior experience in technical support or customer service is highly desirable.
• Strong technical aptitude and troubleshooting capabilities.
• Exceptional attention to detail and analytical problem-solving skills.
• Strong communication skills with a focus on customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work both independently and collaboratively in a team environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...