Danish Speaking Customer Happiness Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 31,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR in Greece is seeking a Danish Speaking Customer Happiness Specialist to deliver outstanding support to Danish-speaking customers across phone, email, and live chat. You will resolve issues, document interactions in our CRM, and collaborate with teams to improve the customer experience.

The role requires fluent Danish and English, a background in customer service, strong communication, and meticulous organization.

Qualifications

• Fluent in Danish and English with excellent written and verbal communication skills.
• Background in customer service or related roles is highly preferred.
• Strong interpersonal skills and the ability to connect with customers effectively.
• Problem-solving mindset focused on delivering an exceptional customer experience.

Responsibilities

• Act as the main contact for Danish-speaking customers via phone, email, and live chat.
• Ensure a high level of customer satisfaction by responding to inquiries and resolving issues promptly.
• Document all interactions in the CRM system for accurate records.
• Analyze feedback to identify trends and suggest improvements to the customer experience.
• Collaborate with other departments to implement efficient solutions for customers.

Skills

Danish language

English language

Customer service mindset

Communication skills

CRM familiarity

Tools

CRM systems

Live chat tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to linking talented individuals with remarkable job opportunities across Greece. We are pleased to announce a fantastic opportunity for a Danish Speaking Customer Happiness Specialist. In this pivotal role, you will focus on ensuring that our Danish-speaking customers enjoy outstanding support and service, enhancing their overall satisfaction with our offerings.

Responsibilities

• Act as the main contact for Danish-speaking customers, providing assistance via phone, email, and live chat.
• Ensure a high level of customer satisfaction by responding to inquiries and resolving issues in a timely and effective manner.
• Document all customer interactions and feedback in our CRM system to maintain accurate records for analysis.
• Analyze customer feedback to identify trends and suggest improvements to the customer experience.
• Collaborate with other departments to implement efficient solutions that enhance customer happiness.
• Stay informed about product updates and company initiatives to provide informed support to customers.
• Contribute positively to team initiatives, sharing insights and participating in projects aimed at improving customer satisfaction.

Requirements

• Fluency in Danish and English, with excellent written and verbal communication skills.
• A background in customer service or related roles is highly preferred.
• Strong interpersonal skills and the ability to connect with customers effectively.
• Problem-solving mindset focused on delivering an exceptional customer experience.
• Familiarity with CRM systems and customer support tools is advantageous.
• Strong organizational skills and attention to detail when handling customer inquiries.
• A commitment to providing outstanding service and fostering customer happiness.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...