Danish Speaking Customer Experience Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Monthly Performance Bonus

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking customer service specialist in the United States to ensure outstanding support across phone, email, and chat. You will help customers, resolve issues, and share product knowledge to enhance their experience.

The role emphasizes CRM accuracy, collaboration with internal teams, and mentoring new colleagues. Fluency in Danish and English is required, with a positive, customer-focused mindset and strong problem-solving skills.

Qualifications

• Fluency in Danish and English with strong communication skills.
• Experience in customer service is advantageous but not mandatory.
• Strong analytical and problem-solving abilities with a customer-focused mindset.
• Skilled in engaging effectively with customers from diverse backgrounds.

Responsibilities

• Serve as the primary point of contact for Danish-speaking customers via phone, email, and chat.
• Address inquiries, resolve issues, and provide product information promptly.
• Maintain accurate CRM records of customer interactions and feedback.
• Collaborate with teams to improve customer service processes using insights.
• Stay informed about products and policies to offer precise assistance.
• Participate in team meetings and share ideas to boost satisfaction and efficiency.
• Mentor new team members by sharing expertise and best practices.

Skills

Danish language fluency

English language proficiency

Customer service mindset

CRM software experience

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

In this vital role, you will ensure that our Danish-speaking customers receive exceptional service and support, enhancing their overall experience with our company.

Responsibilities

• Serve as the primary point of contact for Danish-speaking customers, assisting them through phone, email, and chat communications.
• Address inquiries, resolve issues, and provide comprehensive information about our products and services in a timely manner.
• Maintain accurate records of customer interactions and feedback within our CRM system.
• Collaborate with various teams to identify opportunities for improving customer service processes based on customer insights.
• Stay informed about our products and policies to deliver precise and effective assistance.
• Participate in team meetings and share ideas for enhancing customer satisfaction and operational efficiency.
• Support the development of new team members by sharing your expertise and best practices.

Requirements

• Fluency in Danish and English, with strong verbal and written communication skills.
• Experience in customer service roles is advantageous but not mandatory.
• Strong analytical and problem-solving abilities, coupled with a customer-focused mindset.
• Skilled in engaging effectively with customers from diverse backgrounds.
• Familiarity with CRM software and customer support applications.
• Excellent organizational skills and attention to detail.
• Team player with a positive attitude and a commitment to providing outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...