Danish Speaking Email Support Specialist -Remote in Greece

Employers from Greece; United States; À distance; USD 36 000 - 58 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Monthly Performance Bonus

Résumé du poste

Patrique Mercier Recruitment FR is seeking a Danish Speaking Email Support Specialist to join their remote team. You will manage Danish-language customer emails, provide product/service information, handle orders and account questions, and escalate complex issues as needed.

Ideal candidates have Danish and English fluency, strong written communication, and experience in email support. The role offers a fully remote setup with relocation and comprehensive training benefits, plus a monthly salary

Qualifications

• Fluency in Danish and English, both written and spoken.
• Experience in email support or customer service is preferred.
• Strong written communication with a professional tone.
• Good problem-solving and query-management abilities.
• Ability to work independently in a remote setting.

Responsabilités

• Respond to customer emails in Danish, providing clear product/service information.
• Assist clients with orders, account management, and other support needs.
• Troubleshoot issues and escalate complex cases to the appropriate departments.
• Maintain accurate documentation of all interactions in the CRM system.
• Collaborate with team members to uphold high service quality.
• Identify patterns in inquiries and provide feedback for process improvements.
• Stay informed about products and policies to assist customers effectively.

Connaissances

Danish (written/spoken)

English (written/spoken)

Email support

CRM software

Independent work

Outils

CRM software

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to present a fantastic opportunity for a Danish Speaking Email Support Specialist. This position is ideal for individuals who have a passion for customer service and possess strong communication abilities. As a crucial member of our support team, you will engage with Danish-speaking clients through email, ensuring their inquiries are handled efficiently and effectively.

Responsibilities

• Respond to customer emails in Danish, providing clear and accurate information regarding products and services.
• Assist clients with inquiries related to orders, account management, and other support needs.
• Troubleshoot issues and provide practical solutions or **escalate** complex issues to the appropriate departments.
• Maintain accurate documentation of all customer interactions within the CRM system for effective tracking.
• Collaborate with other team members to uphold high standards of service quality.
• Identify patterns in customer inquiries and provide feedback to management for process improvements.
• Stay informed about product offerings and company policies to assist customers effectively.

Requirements

• Fluency in Danish and English, both written and spoken.
• Previous experience in email support or customer service is preferred.
• Strong written communication skills with a professional and clear tone.
• Excellent problem-solving skills and the ability to manage customer queries efficiently.
• Self-motivated with an ability to work well independently in a remote setting.
• Experience with CRM systems and email management tools is a plus.
• Dedicated to providing exceptional customer service and fostering strong client relationships.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...