Danish Speaking Frontline Support Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Monthly salary

Performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Frontline Support Representative in the United States to deliver exceptional service to our Danish-speaking clients. You will handle inquiries via phone, email, and live chat, ensuring accurate documentation in the CRM and collaborating with teammates to uphold service standards.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Fluency in Danish and English required.
• Experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide frontline support to Danish-speaking clients via phone, email, and live chat.
• Help customers with inquiries about products, services, and accounts.
• Troubleshoot and resolve complaints to improve satisfaction.
• Document interactions in the CRM accurately for follow-up and reporting.
• Collaborate with the team to maintain high service standards.
• Identify opportunities to improve service and implement best practices.
• Stay updated on products and services to provide accurate information.

Skills

Danish language

English language

CRM software

Customer service

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce a new opportunity for a Danish Speaking Frontline Support Representative. This role is ideal for individuals who are committed to delivering exceptional customer service and support to Danish-speaking clients. Be a vital part of our team and help us maintain our reputation for outstanding client care.

Responsibilities

• Provide high-quality frontline support to Danish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to products, services, and account issues.
• Troubleshoot and resolve customer complaints efficiently to enhance overall satisfaction.
• Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
• Work collaboratively with team members to ensure high service standards and improve customer experiences.
• Identify opportunities for service enhancements and contribute to implementing best practices.
• Keep updated about company products and services to provide accurate information to clients.

Requirements

• Fluency in Danish and English, both written and spoken.
• Prior experience in customer service or a similar support role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities with a customer-centric approach.
• Able to thrive in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with CRM software and basic computer skills.
• Enthusiastic attitude and a commitment to providing outstanding service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...