Customer Service

AppleOne Employment Services; Oxnard (CA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Job summary

AppleOne Employment Services in Oxnard, CA is seeking a Customer Experience Representative to support customers in a fast-paced environment. You will handle calls and emails, process changes, and ensure accurate records while coordinating with various departments.

Ideal candidates have 1–2 years in customer service, strong communication skills, and proficiency with Outlook, CRM systems, Excel, and order-processing software.

Qualifications

• Previous customer support or client service experience in a high-volume environment.
• Strong active listening skills and professional phone/email etiquette.
• Excellent organizational skills and attention to detail.
• Dependable attendance and ability to learn quickly.
• Proficiency with Outlook, CRM, Excel and Word; familiarity with order-processing software.

Responsibilities

• Handle a high volume of incoming calls and emails; recommend options based on customer needs.
• Process order changes and maintain accurate customer/order records; communicate updates to departments.
• Resolve product and service concerns by identifying causes and coordinating corrections.
• Manage an assigned territory; build relationships through timely, consistent service.
• Support the sales team by preparing quotes for projects and potential orders, including freight estimates.

Skills

Active listening

Phone and email etiquette

Organizational skills

Attention to detail

Dependable attendance

Education

High school diploma or GED

Tools

Microsoft Outlook

CRM systems

Microsoft Excel

Microsoft Word

Order processing software

Job description

Customer Experience Representative

The Customer Experience Representative supports current and prospective customers in a fast-paced, high-volume environment. This role answers product questions, handles order changes, and follows through on customer concerns. Success requires attention to detail, dependable attendance, and clear, professional communication.

Key Responsibilities

• Handle a high volume of incoming calls and emails, answer product and service questions, and recommend options based on customer needs.
• Process order changes, maintain accurate customer and order records, and communicate updates to the appropriate departments.
• Resolve product and service concerns by identifying the cause, explaining the solution, coordinating corrections, and following up to confirm resolution.
• Manage an assigned territory and build relationships with customers through timely, consistent service.
• Support the sales team by preparing quotes for projects and potential orders, including freight estimates.
• Learn product offerings and internal processes, meet response-time standards, and assist the team with other duties as assigned.

Qualifications

• Previous customer support or client service experience, with the ability to prioritize competing requests and meet deadlines in a high-volume environment.
• Strong active listening skills, professional phone and email etiquette, and clear spoken and written English.
• Strong organizational skills, attention to detail, sound judgment, and basic math skills.
• Dependable attendance, a strong work ethic, and the ability to learn quickly, use reference materials effectively, and apply feedback.
• Strong proficiency in Microsoft Outlook, including inbox management and reminders. Familiarity with CRM systems, Microsoft Excel and Word, and accounting, inventory, and order-processing software.
• High school diploma, GED, or equivalent, or one to two years of related experience or training, or an equivalent combination of education and experience.

Benefits

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

Equal Opportunity Employer / Disabled / Protected Veterans

Equity & Inclusion

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Information Resources

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf