Experienced Call Center CSR

AppleOne Employment Services; Rancho Cordova (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

AppleOne Employment Services in Rancho Cordova, CA is seeking a Customer Relations Specialist to deliver high-quality customer support with accurate data entry. You will handle calls, emails, and texts, schedule services, and assist with billing questions for diverse accounts.

The role is onsite in a fast-paced, family-oriented organization. Ideal candidates bring at least 3 years in a call center, strong MS Office skills, fast typing, and a positive, energetic demeanor that reassures customers

Qualifications

• Minimum 3 years of recent call center customer service experience.
• Proficient with MS Office; type 40+ WPM and able to manage multiple screens.
• Positive, enthusiastic attitude that builds customer confidence and reflects professionalism.

Responsibilities

• Answer incoming calls and respond to questions from customers.
• Schedule/reschedule service and handle data entry for clients.
• Assist commercial, residential, and roll-off customers with service changes or billing questions.
• Communicate with customers via phone, email, and text messaging.

Skills

Call center

MS Office

Typing 40+ WPM

Multi-monitor

Problem solving

Team player

Customer communication

Enthusiastic attitude

Job description

Customer Relations Specialist will be taking an enthusiastic approach to customer support, escalated call experience and accurate data entry skills will be keys to success in this stable, family-oriented organization.

• CSR's will be responsible for answering incoming calls, answering questions, scheduling/rescheduling service, provide customer relations, detailed and accurate data entry for our clients. This position handles commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
• CSRs will serve customers by communicating with them over the phone, by email, and through text messaging.

Requirements:

• Must have a minimum of 3 years of recent Call Center Customer Service Experience.
• Must be familiar with MS Office Suite, type 40+ WPM, able to work in a fast-paced environment, problem solve, use multiple screens, able to work as a member of the team.
• Must be able to project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired.

Hours:

Call Center hours are 6AM – 6PM Mon – Friday. This position is ONSITE in an office environment.

Requirements:

• Must be familiar with MS Office Suite, type 40+ WPM, able to work in a fast-paced environment, problem solve, use multiple screens, able to work as a member of the team.
• Must be knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.