Customer Service Representative

AppleOne Employment Services; Union City (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

AppleOne Employment Services in the United States is seeking a healthcare call center agent to support individuals and families with health coverage questions, applications, and enrollment needs. You will handle high-volume calls, follow scripts, and ensure accurate data entry while maintaining confidentiality.

The role emphasizes clear communication, customer service excellence, and teamwork, with training provided to ensure compliance and quality interactions for diverse populations.

Qualifications

• Less than 1 year of customer service or call center experience required.
• Strong verbal communication and active listening skills.
• Comfortable handling high-volume phone interactions professionally and accurately.
• Proficient with computer systems and data entry.
• Ability to follow procedures, scripts, and compliance requirements.
• Strong attention to detail when handling sensitive information.
• Ability to maintain confidentiality and protect personal information.
• Reliable, team-oriented and willing to attend training and team meetings.

Responsibilities

• Answer inbound and outbound calls while following company policies and confidentiality guidelines.
• Assist consumers with health coverage applications, eligibility, enrollment, income verification, and household information.
• Process account updates, life event changes, disenrollment requests, and special enrollment requests.
• Document all customer interactions accurately in designated systems.
• Provide requested materials by mail, email, or download and arrange language support when needed.
• Escalate complex inquiries to the appropriate team for resolution.

Skills

Customer service

Verbal communication

Active listening

Data entry

Confidentiality

Team oriented

Training readiness

Tools

Computer systems

Job description

Join a fast-paced healthcare call center supporting individuals and families with health coverage questions, applications, and enrollment needs. This role is ideal for someone who enjoys helping people, communicating clearly, and delivering excellent customer service.

Key Responsibilities

• Answer inbound and outbound calls while following company policies and confidentiality guidelines
• Assist consumers with health coverage applications, eligibility, enrollment, income verification, and household information
• Process account updates, life event changes, disenrollment requests, and special enrollment requests
• Document all customer interactions accurately in designated systems
• Provide requested materials by mail, email, or download and arrange language support when needed
• Escalate complex inquiries to the appropriate team for resolution

Required Qualifications

• Less than 1 year of customer service or call center experience required
• Strong verbal communication and active listening skills
• Comfortable handling high-volume phone interactions professionally and accurately
• Proficient with computer systems and data entry
• Ability to follow procedures, scripts, and compliance requirements
• Strong attention to detail when managing sensitive customer information
• Ability to maintain confidentiality and protect personal information
• Reliable, team-oriented, and willing to attend training and team meetings

Preferred Qualifications

• Previous experience in a call center, customer service, healthcare, insurance, or benefits environment
• Experience supporting customers by phone in a high-volume setting
• Bilingual or multilingual skills
• Knowledge of health coverage, enrollment processes, or public assistance programs

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.