Bilingual Customer Service Rep

AppleOne Employment Services; Brownsville (TX); Remote; USD 23,000 - 26,000; Full time

Job summary

AppleOne Employment Services is seeking a bilingual (English/Spanish) Customer Service Rep for a remote, full-time contract. You will handle inbound calls, assist with healthcare coverage questions, document interactions, and navigate multiple systems while maintaining quality.

Training and nesting are part of the process, with a remote team environment and a May 2027 outlook. The role requires a private workspace, Windows 11 PC, Intel Core i5, 8 GB RAM, 256 GB storage, second monitor, webcam,

Qualifications

• Inbound customer service calls related to healthcare coverage, eligibility, enrollment and account questions.
• Document interactions, update records, and process transactions.
• Research and resolve customer concerns while maintaining quality and compliance.
• Navigate multiple systems while providing professional bilingual support.
• Fluent in English and Spanish.
• High School Diploma or equivalent.
• At least 6 months of work experience and customer service experience.
• Strong communication, typing and computer skills.
• Remote work ability with reliable attendance and private workspace.
• Texas residency and Eastern Time schedule compatibility.
• Windows 11 computer, Intel Core i5, 8 GB RAM, 256 GB storage, second monitor, webcam, USB headset.
• Wired internet with 25 Mbps download and 10 Mbps upload.

Responsibilities

• Handle high-volume inbound customer service calls in English and Spanish.
• Assist customers with healthcare coverage, eligibility, enrollment, program information, and general account support.
• Research customer questions, resolve concerns, and provide accurate information professionally.
• Document interactions, update records, and process transactions.
• Navigate multiple computer systems while speaking with customers.
• Meet quality, productivity, attendance, and compliance standards in a remote call center.

Skills

Bilingual EN/ES

Customer service

Communication

Typing skills

Multitasking

Remote work

Education

High School Diploma

Tools

Windows 11 PC

Intel Core i5

8 GB RAM

256 GB storage

Second monitor

Webcam

USB wired headset

Hard-wired internet

Job description

We are hiring a Bilingual Customer Service Rep for a remote, full-time contract opportunity supporting healthcare-related customer service needs. This role is ideal for English and Spanish bilingual candidates who enjoy helping people, solving problems, and providing professional support in a fast-paced call center environment.

This work-from-home position offers structured training, clear expectations, and the opportunity to support customers with important healthcare coverage, eligibility, enrollment, and account questions. Candidates can expect a supportive remote team environment, consistent coaching during training and nesting, and a stable long-term assignment currently anticipated to run through May 2027, based on business needs.

Key Responsibilities

• Handle high-volume inbound customer service calls in English and Spanish.
• Assist customers with healthcare coverage, eligibility, enrollment, program information, and general account support.
• Research customer questions, resolve concerns, and provide accurate information in a professional and empathetic manner.
• Accurately document customer interactions, update records, and process transactions.
• Navigate multiple computer systems while speaking with customers.
• Meet quality, productivity, attendance, and compliance standards in a remote call center environment.

Compensation and Benefits

• Pay: $17.46 per hour.
• Job Type: Contract/Temporary.
• Schedule: Full-time, 40 hours per week.
• Work Arrangement: Remote, Texas residents only.
• Must be available to work any shift between 8:00 AM and 7:00 PM Eastern Time, Monday through Friday.
• Weekend availability may be required based on business needs.
• Anticipated assignment through May 2027, subject to business needs.
• Equipment setup dates: November 24 to November 25.
• Training begins: November 30.
• Training schedule: Monday through Friday, 8:00 AM to 4:30 PM Eastern Time.
• Training duration: 4 weeks of training plus 2 to 3 weeks of nesting.
• 100 percent attendance is required during training.
• Camera must remain on during training and nesting periods.

Required Qualifications and Skills

• Support inbound customer service calls related to healthcare coverage, eligibility, enrollment, and account questions.
• Accurately document interactions, update customer records, and process transactions.
• Research and resolve customer concerns while maintaining quality and compliance expectations.
• Navigate multiple systems while providing professional bilingual customer support.
• Fluent in English and Spanish.
• High School Diploma, GED, or equivalent required.
• At least 6 months of work experience required.
• Customer service experience required.
• Strong communication, typing, and computer skills.
• Ability to multitask, stay organized, and work independently in a remote environment.
• Ability to work in a fast-paced call center setting with reliable attendance.
• Must be a Texas resident and able to work Eastern Time schedules.
• Must have a private and quiet workspace.
• Must have a Windows 11 computer. Windows 10 is not supported.
• Must have an Intel Core i5 processor or equivalent.
• Must have a minimum of 8 GB RAM and 256 GB storage.
• Must have a second monitor, webcam, and USB wired headset.
• Must have a smartphone capable of using Microsoft Authenticator.
• Must have a hard-wired internet connection. Wi-Fi and hotspot connections are not allowed.
• Must have reliable home internet with minimum speeds of 25 Mbps download and 10 Mbps upload.
• Macs, Chromebooks, tablets, and mobile devices cannot be used as the primary work computer.
• Internet speed verification may be required.

Preferred Qualifications

• Previous call center experience.
• Previous healthcare customer service, benefits, enrollment, or eligibility support experience.
• Experience working remotely in a high-volume customer support environment.
• Strong comfort level using multiple computer systems while speaking with customers.

Apply Today!

If you are bilingual in English and Spanish, enjoy helping customers, and are looking for a stable remote opportunity with paid training, we'd love to hear from you.

Required Qualifications and Skills

• Support inbound customer service calls related to healthcare coverage, eligibility, enrollment, and account questions.
• Accurately document interactions, update customer records, and process transactions.
• Research and resolve customer concerns while maintaining quality and compliance expectations.
• Navigate multiple systems while providing professional bilingual customer support.
• Fluent in English and Spanish.
• High School Diploma, GED, or equivalent required.
• At least 6 months of work experience required.
• Customer service experience required.
• Strong communication, typing, and computer skills.
• Ability to multitask, stay organized, and work independently in a remote environment.
• Ability to work in a fast-paced call center setting with reliable attendance.
• Must be a Texas resident and able to work Eastern Time schedules.
• Must have a private and quiet workspace.
• Must have a Windows 11 computer. Windows 10 is not supported.
• Must have an Intel Core i5 processor or equivalent.
• Must have a minimum of 8 GB RAM and 256 GB storage.
• Must have a second monitor, webcam, and USB wired headset.
• Must have a smartphone capable of using Microsoft Authenticator.
• Must have a hard-wired internet connection. Wi-Fi and hotspot connections are not allowed.
• Must have reliable home internet with minimum speeds of 25 Mbps download and 10 Mbps upload.
• Macs, Chromebooks, tablets, and mobile devices cannot be used as the primary work computer.
• Internet speed verification may be required.

Preferred Qualifications

• Previous call center experience.
• Previous healthcare customer service, benefits, enrollment, or eligibility support experience.
• Experience working remotely in a high-volume customer support environment.
• Strong comfort level using multiple computer systems while speaking with customers.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.