Customer Service Representative

AppleOne Employment Services; Allentown (Lehigh County); On-site; USD 59,237,000 - 63,921,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for an onsite contract opportunity in Bethlehem, PA. The role focuses on order entry, account updates, and issue resolution with cross-functional exposure to fulfillment and finance teams.

The ideal candidate will have 3–5 years of experience in a business environment, strong communication skills, and proficiency with ERP/CRM systems. This is a contract/temporary onsite position.

Qualifications

• Process sales orders and customer transactions accurately in a business systems environment.
• Provide timely, professional communication via phone and written channels.
• Maintain CRM records and coordinate order information with internal departments.
• High school diploma or GED required; 3–5 years of experience.

Responsibilities

• Process customer transactions, including sales orders, with strong attention to detail and a high level of accuracy.
• Serve as a professional liaison for customers, handling inbound and outbound calls with courtesy, urgency, and customer focus.
• Maintain accurate customer and order information in CRM systems.
• Coordinate with internal teams, including order fulfillment, planning, manufacturing, finance, and shipping, to support timely order delivery and customer updates.
• Follow up on customer requests and order activity to ensure issues are resolved promptly and professionally.
• Support team performance goals, daily priorities, and special projects as assigned.

Skills

CRM systems

Customer service

MS Outlook

ERP

Attention to detail

Education

High school diploma or GED

Tools

SAP ERP

Salesforce CRM

Job description

Job Summary

We are seeking a Customer Service Representative for an onsite contract opportunity in Bethlehem, PA. This role is ideal for a detail-oriented customer service professional who enjoys order processing, customer communication, problem solving, and working across departments to ensure customers receive timely and accurate support. As a Customer Service Representative, you will serve as a key point of contact for internal and external customers, supporting order entry, account updates, order follow-up, and issue resolution. This position offers the opportunity to work in a collaborative, team-focused environment with cross-functional exposure to order fulfillment, planning, manufacturing, finance, and shipping teams. Candidates who thrive in a fast-paced business environment and bring strong accuracy, professionalism, and customer-first communication will be well positioned for success.

Key Responsibilities

• Process customer transactions, including sales orders, with strong attention to detail and a high level of accuracy.
• Serve as a professional liaison for customers, handling inbound and outbound calls with courtesy, urgency, and customer focus.
• Maintain accurate customer and order information in CRM systems.
• Coordinate with internal teams, including order fulfillment, planning, manufacturing, finance, and shipping, to support timely order delivery and customer updates.
• Follow up on customer requests and order activity to ensure issues are resolved promptly and professionally.
• Support team performance goals, daily priorities, and special projects as assigned.

Compensation

• Pay rate: $21.50 per hour.
• Job type: Contract/temporary.
• Work location: Onsite in Bethlehem, PA.
• This is not a remote role.

Required Qualifications and Skills

• Process sales orders and customer transactions accurately in a business systems environment.
• Support customers by phone and in writing with timely, professional communication.
• Maintain CRM records and coordinate order information with internal departments.
• Follow the full order process with urgency, accuracy, and proactive problem solving.
• High school diploma or GED equivalent required.
• 3 to 5 years of experience in a business environment.
• Previous customer service experience preferred.
• Excellent customer service skills with enthusiasm, professionalism, and tact.
• Ability to multitask, organize work, prioritize tasks, and manage competing deadlines.
• Familiarity with ERP and CRM systems and related business practices.
• Strong knowledge of Microsoft Outlook applications.
• Strong work ethic, accuracy, and attention to detail.
• Positive outlook with the ability to support teamwork and build effective working relationships.
• Ability to work independently and resolve problems in a fast-paced environment.

Preferred Qualifications

• Experience processing orders in SAP ERP.
• Salesforce CRM experience.
• Prior experience supporting customer orders, order fulfillment, or technical customer service in a business services environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.